Terms and conditions
TERMS OF USE
By accessing the website Teresa Vai de Férias you agree to be bound by these Terms and Conditions, so you should read them carefully. If you do not agree with these Terms and Conditions, you should not access, view or insert any data on this site.
We advise you to visit this page regularly to keep updated of any changes that might have been implemented.
PROPERTY AND ACCESS
Teresa Vai de Férias® is a registered trademark of Ventos D´Evasão- Unipessoal, Lda, NIPC 515895830, Av. General Roçados, nº 167, 1º Dto, 1170-154 Lisbon.
Teresa Vai de Férias® operates in collaboration with Suave Aventura Viagens and Turismo Unipessoal, Lda, Herdade da Barba Rala, Luís Adelino Fonseca street, lot 1 A 7005-841 Évora, with NIPC 509982778 and the National Register of Travel and Tourism Agencies RNAVT 3214/2012.
The conditions described below regulate the relationship between the company mentioned and the customer. Thus, when hiring tourist entertainment services, it is assumed that the client is aware of and accepts these conditions. The general conditions described here can be complemented by specific conditions sent to the customer, with the specific conditions complementing and overlapping the general conditions.
Access to this site is permitted on a temporary basis and we reserve the right to withdraw or change services and content without prior notice. We are not responsible if, for any reason, this site is unavailable for a certain period of time. We may occasionally restrict access to some areas of it.
Teresa Vai de Férias® is not held responsible for damages or losses that may arise from the use of any information contained in this website.
Some links on this site redirect the client to external sites, Teresa Vai de Férias® partners. By clicking on these links, you will be leaving Teresa Vai de Férias® website. As we have no control over these sites, we are not responsible for the content present on them.
All intellectual property rights relating to the contents and information provided (texts, images, brands and logos) belong exclusively to Teresa Vai de Férias®. It is strictly forbidden to copy, reproduce, modify or disseminate, in whole or in part, the content of this Website without the prior written authorization of Teresa Vai de Férias®, with the exception of what is strictly necessary to view the pages that make up this Website and to private and non-commercial use.
Teresa Vai de Férias® does not recognize rights to any material and/or ideas that may be presented on this Website by visitors and without having been previously requested by us. Teresa Vai de Férias® reserves the right to consider all content sent through this Website as non-confidential and not covered by intellectual property rights of third parties, and may be used in advertising and promotions created by Teresa Vai de Férias®, which do not in any case they will be considered as collaborative works, collective works or composite works.
If you suspect that there is content on this site that may violate copyright, please contact us immediately at the following addresses:
Ventos D´Evasão - Unipessoal, Lda
Av. General Roçadas, nº 167, 1Dto
1170-159 Lisbon
Email: ventos.devasao@gmail.com
LAW AND JURISDICTION
This website was created and is functioning under the terms of Portuguese Law. Access to this site is subject to the acceptance of these conditions and any litigation relating to it will be regulated by the Portuguese legislation in force, with jurisdiction only in the courts of the district of Lisbon, with express waiver of any other. In the event that any of the conditions is considered, by virtue of a judicial decision, null, illegal or unenforceable, this will not affect the remaining conditions, which will remain valid to the maximum extent legally permitted.
PROGRAMMING ACTIVITIES TOURIST ANIMATION
Service proposals (price, location, other information) will be valid only for the dates presented in the proposal. The description of each service on our website and in the personalized proposals sent to customers is abbreviated, but as explicit as possible. However, the content and format of the services may change slightly, depending on the time of the year and weather conditions. Possible changes will be communicated when confirming your reservation. The activity programs provided to customers include a detailed description of activities, such as rules of conduct, general and specific conditions, prices, among other information. Activity participants should therefore be made aware of the repetitive activity program.
PRIVATE GROUPS
Proposals for private groups/companies are subject to a prior budget and are dependent on the availability of Teresa Vai de Férias® agenda. The proposed values depend on the number of people, chosen destination, duration of the event, costs of hotels, restaurants, transportation, among other variable factors.
SCHEDULE
The duration of the activities is given only as an indication and in an approximate way, depending in reality on factors external to the guides. There will be a 15-minute tolerance for all participants to meet at the meeting point defined for each program and activity.
RESERVATION/PAYMENT
All activities and programs on the Teresa Vai de Férias® website are owned and marketed by Ventos D´Evasão - Unipessoal, Lda. and under the brand Teresa Vai de Férias.
To sign up for any Teresa Vai de Férias® activity, you must make your reservation via the booking form on our website - teresavaideferias.com - or by email teresa.vaideferias@gmail.com, meaning that in this act you are making the purchase of the requested service and agreeing to the General and Specific Conditions of the activity. This way, you are committed to paying all services provided in the activity for which you made your reservation.
After making the reservation, you must pay for the activity for which you signed up. Payment must be made after confirmation of the service, within 48 hours and by bank transfer to the IBAN indicated in the automatic email that you will receive in response to your reservation, being necessary to send the respective proof to the email teresa.vaideferias@gmail.com.
If you intend to issue a Receipt with your TIN, you must request it when paying for the activity.
Upon registration/reservation, the Client makes certain commitments to Teresa Vai de Férias®:
They have taken note of and accepted these Terms and Conditions for participation, as well as the activity program in which the Client signs up, which constitutes the particular conditions for participation in the activity.
That they are in adequate health conditions for the activity for which they have sign up and accept the nature of the activity, namely the risks arising from the impossibility of immediate access to medical assistance.
They should always inform Teresa Vai de Férias® if they suffer from any chronic or other illness that prevents them from practicing this activity. If they have permission from their doctor to be able to participate, they will need to give us a medical certificate.
They are aware of the type of physical and psychological demands that the activity involves and that can lead to extreme and unforeseen situations.
REFUNDS AND CANCELLATIONS/CHANGES/NULLIFICATION
In the event of the need to cancel an activity, for reasons beyond our control (for example: extreme weather conditions that put the safety of the participants at risk), we will notify you as soon as possible and make every effort to present you with an alternative date at your convenience or, in some cases, there may be a full refund of the reservation amount, if there are no commitments previously made with third parties.
Teresa Vai de Férias® reserves the right to cancel activities in the following cases:
The minimum participants required for each activity is not met;
Weather or other conditions make it impractical;
Security conditions are not met;
The conditions foreseen in the particular conditions are not met;
If any activity is cancelled due to weather conditions, a new reservation will be offered to you, but always subject to the weather conditions of the respective day.
In case of cancellation of the reservation by the customer, you can receive a full refund of your payment and under the following conditions:
You will receive a full refund if you cancel up to 15 days before the activity starts and if Teresa Vai de Férias®, following the reservation made, has not already made commitments to other operators involved in the activity.
In case of sold-out events Teresa Vai de Férias® does not make refunds of already paid amounts.
TRANSPORTATION
Itineraries are included in the programs only as an indication and the route is subject to change. In the services provided by us, unless expressly stated otherwise, no transport or transfer is included.
SECURITY NORMS
Teresa Vai de Férias® activities scrupulously comply with safety norms.
Participants in Teresa Vai de Férias® activities must undertake to follow certain rules of conduct, which respect their own safety, that of others (participants in the activities or not). The company Ventos D´Evasão - Unipessoal, Lda and its collaborators will not be responsible for improper behaviour of the participants during the activities, being able, however, to conclude an activity if the safety conditions or the minimum rules of conduct are in question .
It is the client's responsibility to ensure that they are in good health for the practice of the respective activities. Certain activities may presuppose checking certain conditions in the person who performs them, such as minimum age, health status and other physical and psychological requirements.
When possible, such restrictions will be indicated in the proposal sent to the client, being advised to read them carefully after receiving them.
Liability
Policy No.: RC64469444 - Fidelidade Seguros
Civil Liability Insurance, which covers property and non-property damage to third parties and Customers, which can be charged to us in the exercise of our activity.
Liability limit per claim € 55,000.00
Policy No. AG64466332 - Fidelidade Seguros
Personal Accident Insurance, all participants in our activities are covered by Personal Accident insurance.
All insurance held by Teresa Vai de Férias® will be able to be used within the period of time in which the activity/program in which the Client is enrolled takes place. The date and times described in the program are stipulated as the beginning of this period of time and will end on the day and time when the Customer leaves the activity/program, even if they leave it in advance and in a definite way or resume it later. Whenever the Client wishes to abandon the activity/program, they must inform a representative of Teresa Vai de Férias.
Insured Persons: Customers of the policyholder while participating in the tourist entertainment activities listed below.
Activity: Tourist Entertainment. Territorial Scope: Portugal. General and Special Conditions: General Conditions 112 and Special Condition 01 Tourist Entertainment Companies and Maritime-Tour Operators of the Personal Accident Insurance Group Occupation of Free Times apply to this insurance.
Scope of Risk: Compensation due in the event of an accident that may occur to Insured Persons is guaranteed exclusively as users of the tourist entertainment activities described below and also supported with the use of 1 passenger vehicles with a maximum capacity of 8 seats for customers (registration to be indicated), organized and under the guidance and responsibility of the policyholder.
-Thematic routes and other routes to discover the heritage (for example, Route of Megalithism, Roman, Romanesque, Fresco, Gastronomy, Wine, Cheese, Flavours, Industrial Archaeology). The contract aims to satisfy the legal obligation to insure under the terms of Decree-Law No. 186/2015, of September 3.
Special Condition 01 - Tourist Entertainment Companies and Maritime-Tour Operators applies to this contract, the content of which is contained in the General and Special Conditions of the policy. It is agreed that the guarantees are valid in the exercise of the Tourist Entertainment activity. The contract aims to satisfy the legal obligation to insure under the terms of the
Decree-Law no. 186/2015, of 3 September.
Capital Deductibles/Degree of Devaluation
Grace Periods
Death or Permanent Disability due to Accident € 22,441.00 - For people under the age of 14 the compensation for Death is reduced to the value of Funeral Expenses
Desp. Trat., Transp. Health and Accident Repatriation € 3,931.00 -
PARTNERS
When activities are developed by partners, such as Intertidal http://intertidal.pt/termos-e-condicoes/ and Tugabuddies https://www.tugabuddies.com/about, the terms and conditions defined by them apply and that appear on their websites.
OTHER INFORMATION
All content on the Teresa Vai de Férias® website (texts, photos and information) is protected by copyright and cannot be used without prior authorization from Teresa Vai de Férias. The images collected by the participants during the activities carried out by Teresa Vai de Férias® may be used for the purpose of advertising its services on our website and FB pages. If you do not agree with this policy, you must inform the company by email (teresa.vaideferias@gmail.com) that you do not authorize the use of your photos in the promotion of our events, on the website gallery and FB pages. If you want to see your images published with your credits, you should always put them on the images that give us your name.
CONTACTS
Teresa Vai de Férias®
Social denomination – Ventos D´Evasão-Unipessoal, Lda
TIN: 515895830
Headquarters: Av. General Roçadas, nº 167, 1º Dto
1170-159 Lisbon
Phone number: (+351) 967198394
Email: teresa.vaideferias@gmail.com
Site: https://www.teresavaideferias.com
PRODUCT PURCHASE MANUAL
GENERAL QUESTIONS
HOW TO BUY AT TERESA VAI DE FÉRIAS®?
Select the products you like best. You can choose to continue your purchases or finalize them through checkout. The Checkout Process intends to finalize your order in a simple, safe way and with the minimum information necessary to receive your purchase at home or in another place that has been requested. We have the option of Login but if you are not registered, you can still proceed with your purchase. Finally, select a payment method and confirm your order.
PRODUCT DELIVERIES
Product deliveries are only available in Portugal.
WILL I RECEIVE THE SAME PRODUCT I SEE IN THE PHOTO?
The photos are taken with high quality in order to show each product in detail. However, in case of discrepancy between a graphic representation of a product and the information contained in the description of that product, the latter will prevail.
HOW TO CONTACT?
Via email teresa.vaideferias@gmail.com.
IS IT POSSIBLE TO CANCEL AN ORDER?
email teresa.vaideferias@gmail.com.
If the product has already been shipped, the customer will have to return it in perfect condition and in its original packaging. Please note that, in this case, you must bear the return costs.
WHAT HAPPENS IF AN ITEM IN MY ORDER ARRIVES DAMAGED?
We ask you, please, to contact us by email. We will proceed with the exchange of your product or refund of the amount paid, as soon as possible, and the costs of return and of the new shipment will be fully supported by us.
WHAT SHOULD I DO IF I RECEIVE A DIFFERENT PRODUCT FROM THE ONE I ORDERED?
Please send an email and return the product to us in perfect condition and with the respective original packaging, so that we can exchange the product as soon as possible. We will fully assume the return costs and the cost of the new shipment.
PAYMENT
PAYMENT METHODS
During the checkout process, you will be asked to choose a payment method to complete the purchase.
Teresa Vai de Férias® has the following payment methods: Paypal, Visa, Mastercard or MBWay.
SHIPMENT METHOD
The products will be delivered by mail through CTT to the address indicated by the Customer when placing the order, within a maximum period of 8 days, unless otherwise specified in the Contract.
SHIPMENT COSTS
Shipping costs are those that are in force at the time of shipment of the order, and taking into account the method of transportation, destination and weight of the order, which will be expressly indicated at the time of finalization by the Customer.
RETURN PROCESS
PERIOD
The Customer has a maximum period of 15 days from the date of receiving the order
MEANS AND RETURN POLICY
The return must be made through the following email: teresa.vaideferias@gmail.com.
Items purchased at Teresa Vai de Férias® can be returned showing the original conditions in which they were shipped. Products must be returned in perfect condition and with the respective original packaging, justification for the return, as well as all labels, guarantees, box and accessories.
As soon as the return is received, an email will be sent to the user.
If the order has been paid with a Credit Card, the amount paid to the respective card account will be refunded. If the order has been paid with MBway, you will be asked for the IBAN to make a bank transfer.
With the exception of faulty products, and when the free right of withdrawal has been exercised by the customer (situations in which the refund will be made as indicated above), in the remaining cases of return to Teresa Vai de Férias® will refund the amounts paid by the customer as you see fit.
Any package received without identification of the sender or sent for collection, will not be accepted.
ORDERS RETURNED TO THE SENDER
If the order is not received due to the absence of a receiver at the address provided in the order, it will be returned to Teresa Vai de Férias®. An email will be sent to the Client and after replying, a new shipment will be made, after the previous payment of the postage for a new shipment to Teresa Vai de Férias® IBAN indicated in the email.
The customer has 60 days to reply, under penalty of the order being considered abandoned after this deadline.
FAULTY PRODUCT
Teresa Vai de Férias® only sells products in perfect condition. In case of exceptional circumstances of sending a faulty product, we ask that you contact us by email. We will proceed with the exchange of your product or refund of the amount paid, as soon as possible, and the costs of return and of the new shipment will be supported by us.
PRODUCT EXCHANGE
Product exchange (change to another of a different size or to a different product) is allowed within 15 days, for products of equal or greater value than the product originally ordered. In this case, the customer will have to bear the costs of return, the possible difference in prices and the size of the new delivery.
In the event that the intended product has been discontinued for any reason and there is no replenishment of stock, we commit ourselves to return the amount paid for the product originally ordered.
By accessing the website Teresa Vai de Férias you agree to be bound by these Terms and Conditions, so you should read them carefully. If you do not agree with these Terms and Conditions, you should not access, view or insert any data on this site.
We advise you to visit this page regularly to keep updated of any changes that might have been implemented.
PROPERTY AND ACCESS
Teresa Vai de Férias® is a registered trademark of Ventos D´Evasão- Unipessoal, Lda, NIPC 515895830, Av. General Roçados, nº 167, 1º Dto, 1170-154 Lisbon.
Teresa Vai de Férias® operates in collaboration with Suave Aventura Viagens and Turismo Unipessoal, Lda, Herdade da Barba Rala, Luís Adelino Fonseca street, lot 1 A 7005-841 Évora, with NIPC 509982778 and the National Register of Travel and Tourism Agencies RNAVT 3214/2012.
The conditions described below regulate the relationship between the company mentioned and the customer. Thus, when hiring tourist entertainment services, it is assumed that the client is aware of and accepts these conditions. The general conditions described here can be complemented by specific conditions sent to the customer, with the specific conditions complementing and overlapping the general conditions.
Access to this site is permitted on a temporary basis and we reserve the right to withdraw or change services and content without prior notice. We are not responsible if, for any reason, this site is unavailable for a certain period of time. We may occasionally restrict access to some areas of it.
Teresa Vai de Férias® is not held responsible for damages or losses that may arise from the use of any information contained in this website.
Some links on this site redirect the client to external sites, Teresa Vai de Férias® partners. By clicking on these links, you will be leaving Teresa Vai de Férias® website. As we have no control over these sites, we are not responsible for the content present on them.
All intellectual property rights relating to the contents and information provided (texts, images, brands and logos) belong exclusively to Teresa Vai de Férias®. It is strictly forbidden to copy, reproduce, modify or disseminate, in whole or in part, the content of this Website without the prior written authorization of Teresa Vai de Férias®, with the exception of what is strictly necessary to view the pages that make up this Website and to private and non-commercial use.
Teresa Vai de Férias® does not recognize rights to any material and/or ideas that may be presented on this Website by visitors and without having been previously requested by us. Teresa Vai de Férias® reserves the right to consider all content sent through this Website as non-confidential and not covered by intellectual property rights of third parties, and may be used in advertising and promotions created by Teresa Vai de Férias®, which do not in any case they will be considered as collaborative works, collective works or composite works.
If you suspect that there is content on this site that may violate copyright, please contact us immediately at the following addresses:
Ventos D´Evasão - Unipessoal, Lda
Av. General Roçadas, nº 167, 1Dto
1170-159 Lisbon
Email: ventos.devasao@gmail.com
LAW AND JURISDICTION
This website was created and is functioning under the terms of Portuguese Law. Access to this site is subject to the acceptance of these conditions and any litigation relating to it will be regulated by the Portuguese legislation in force, with jurisdiction only in the courts of the district of Lisbon, with express waiver of any other. In the event that any of the conditions is considered, by virtue of a judicial decision, null, illegal or unenforceable, this will not affect the remaining conditions, which will remain valid to the maximum extent legally permitted.
PROGRAMMING ACTIVITIES TOURIST ANIMATION
Service proposals (price, location, other information) will be valid only for the dates presented in the proposal. The description of each service on our website and in the personalized proposals sent to customers is abbreviated, but as explicit as possible. However, the content and format of the services may change slightly, depending on the time of the year and weather conditions. Possible changes will be communicated when confirming your reservation. The activity programs provided to customers include a detailed description of activities, such as rules of conduct, general and specific conditions, prices, among other information. Activity participants should therefore be made aware of the repetitive activity program.
PRIVATE GROUPS
Proposals for private groups/companies are subject to a prior budget and are dependent on the availability of Teresa Vai de Férias® agenda. The proposed values depend on the number of people, chosen destination, duration of the event, costs of hotels, restaurants, transportation, among other variable factors.
SCHEDULE
The duration of the activities is given only as an indication and in an approximate way, depending in reality on factors external to the guides. There will be a 15-minute tolerance for all participants to meet at the meeting point defined for each program and activity.
RESERVATION/PAYMENT
All activities and programs on the Teresa Vai de Férias® website are owned and marketed by Ventos D´Evasão - Unipessoal, Lda. and under the brand Teresa Vai de Férias.
To sign up for any Teresa Vai de Férias® activity, you must make your reservation via the booking form on our website - teresavaideferias.com - or by email teresa.vaideferias@gmail.com, meaning that in this act you are making the purchase of the requested service and agreeing to the General and Specific Conditions of the activity. This way, you are committed to paying all services provided in the activity for which you made your reservation.
After making the reservation, you must pay for the activity for which you signed up. Payment must be made after confirmation of the service, within 48 hours and by bank transfer to the IBAN indicated in the automatic email that you will receive in response to your reservation, being necessary to send the respective proof to the email teresa.vaideferias@gmail.com.
If you intend to issue a Receipt with your TIN, you must request it when paying for the activity.
Upon registration/reservation, the Client makes certain commitments to Teresa Vai de Férias®:
They have taken note of and accepted these Terms and Conditions for participation, as well as the activity program in which the Client signs up, which constitutes the particular conditions for participation in the activity.
That they are in adequate health conditions for the activity for which they have sign up and accept the nature of the activity, namely the risks arising from the impossibility of immediate access to medical assistance.
They should always inform Teresa Vai de Férias® if they suffer from any chronic or other illness that prevents them from practicing this activity. If they have permission from their doctor to be able to participate, they will need to give us a medical certificate.
They are aware of the type of physical and psychological demands that the activity involves and that can lead to extreme and unforeseen situations.
REFUNDS AND CANCELLATIONS/CHANGES/NULLIFICATION
In the event of the need to cancel an activity, for reasons beyond our control (for example: extreme weather conditions that put the safety of the participants at risk), we will notify you as soon as possible and make every effort to present you with an alternative date at your convenience or, in some cases, there may be a full refund of the reservation amount, if there are no commitments previously made with third parties.
Teresa Vai de Férias® reserves the right to cancel activities in the following cases:
The minimum participants required for each activity is not met;
Weather or other conditions make it impractical;
Security conditions are not met;
The conditions foreseen in the particular conditions are not met;
If any activity is cancelled due to weather conditions, a new reservation will be offered to you, but always subject to the weather conditions of the respective day.
In case of cancellation of the reservation by the customer, you can receive a full refund of your payment and under the following conditions:
You will receive a full refund if you cancel up to 15 days before the activity starts and if Teresa Vai de Férias®, following the reservation made, has not already made commitments to other operators involved in the activity.
In case of sold-out events Teresa Vai de Férias® does not make refunds of already paid amounts.
TRANSPORTATION
Itineraries are included in the programs only as an indication and the route is subject to change. In the services provided by us, unless expressly stated otherwise, no transport or transfer is included.
SECURITY NORMS
Teresa Vai de Férias® activities scrupulously comply with safety norms.
Participants in Teresa Vai de Férias® activities must undertake to follow certain rules of conduct, which respect their own safety, that of others (participants in the activities or not). The company Ventos D´Evasão - Unipessoal, Lda and its collaborators will not be responsible for improper behaviour of the participants during the activities, being able, however, to conclude an activity if the safety conditions or the minimum rules of conduct are in question .
It is the client's responsibility to ensure that they are in good health for the practice of the respective activities. Certain activities may presuppose checking certain conditions in the person who performs them, such as minimum age, health status and other physical and psychological requirements.
When possible, such restrictions will be indicated in the proposal sent to the client, being advised to read them carefully after receiving them.
Liability
Policy No.: RC64469444 - Fidelidade Seguros
Civil Liability Insurance, which covers property and non-property damage to third parties and Customers, which can be charged to us in the exercise of our activity.
Liability limit per claim € 55,000.00
Policy No. AG64466332 - Fidelidade Seguros
Personal Accident Insurance, all participants in our activities are covered by Personal Accident insurance.
All insurance held by Teresa Vai de Férias® will be able to be used within the period of time in which the activity/program in which the Client is enrolled takes place. The date and times described in the program are stipulated as the beginning of this period of time and will end on the day and time when the Customer leaves the activity/program, even if they leave it in advance and in a definite way or resume it later. Whenever the Client wishes to abandon the activity/program, they must inform a representative of Teresa Vai de Férias.
Insured Persons: Customers of the policyholder while participating in the tourist entertainment activities listed below.
Activity: Tourist Entertainment. Territorial Scope: Portugal. General and Special Conditions: General Conditions 112 and Special Condition 01 Tourist Entertainment Companies and Maritime-Tour Operators of the Personal Accident Insurance Group Occupation of Free Times apply to this insurance.
Scope of Risk: Compensation due in the event of an accident that may occur to Insured Persons is guaranteed exclusively as users of the tourist entertainment activities described below and also supported with the use of 1 passenger vehicles with a maximum capacity of 8 seats for customers (registration to be indicated), organized and under the guidance and responsibility of the policyholder.
-Thematic routes and other routes to discover the heritage (for example, Route of Megalithism, Roman, Romanesque, Fresco, Gastronomy, Wine, Cheese, Flavours, Industrial Archaeology). The contract aims to satisfy the legal obligation to insure under the terms of Decree-Law No. 186/2015, of September 3.
Special Condition 01 - Tourist Entertainment Companies and Maritime-Tour Operators applies to this contract, the content of which is contained in the General and Special Conditions of the policy. It is agreed that the guarantees are valid in the exercise of the Tourist Entertainment activity. The contract aims to satisfy the legal obligation to insure under the terms of the
Decree-Law no. 186/2015, of 3 September.
Capital Deductibles/Degree of Devaluation
Grace Periods
Death or Permanent Disability due to Accident € 22,441.00 - For people under the age of 14 the compensation for Death is reduced to the value of Funeral Expenses
Desp. Trat., Transp. Health and Accident Repatriation € 3,931.00 -
PARTNERS
When activities are developed by partners, such as Intertidal http://intertidal.pt/termos-e-condicoes/ and Tugabuddies https://www.tugabuddies.com/about, the terms and conditions defined by them apply and that appear on their websites.
OTHER INFORMATION
All content on the Teresa Vai de Férias® website (texts, photos and information) is protected by copyright and cannot be used without prior authorization from Teresa Vai de Férias. The images collected by the participants during the activities carried out by Teresa Vai de Férias® may be used for the purpose of advertising its services on our website and FB pages. If you do not agree with this policy, you must inform the company by email (teresa.vaideferias@gmail.com) that you do not authorize the use of your photos in the promotion of our events, on the website gallery and FB pages. If you want to see your images published with your credits, you should always put them on the images that give us your name.
CONTACTS
Teresa Vai de Férias®
Social denomination – Ventos D´Evasão-Unipessoal, Lda
TIN: 515895830
Headquarters: Av. General Roçadas, nº 167, 1º Dto
1170-159 Lisbon
Phone number: (+351) 967198394
Email: teresa.vaideferias@gmail.com
Site: https://www.teresavaideferias.com
PRODUCT PURCHASE MANUAL
GENERAL QUESTIONS
HOW TO BUY AT TERESA VAI DE FÉRIAS®?
Select the products you like best. You can choose to continue your purchases or finalize them through checkout. The Checkout Process intends to finalize your order in a simple, safe way and with the minimum information necessary to receive your purchase at home or in another place that has been requested. We have the option of Login but if you are not registered, you can still proceed with your purchase. Finally, select a payment method and confirm your order.
PRODUCT DELIVERIES
Product deliveries are only available in Portugal.
WILL I RECEIVE THE SAME PRODUCT I SEE IN THE PHOTO?
The photos are taken with high quality in order to show each product in detail. However, in case of discrepancy between a graphic representation of a product and the information contained in the description of that product, the latter will prevail.
HOW TO CONTACT?
Via email teresa.vaideferias@gmail.com.
IS IT POSSIBLE TO CANCEL AN ORDER?
email teresa.vaideferias@gmail.com.
If the product has already been shipped, the customer will have to return it in perfect condition and in its original packaging. Please note that, in this case, you must bear the return costs.
WHAT HAPPENS IF AN ITEM IN MY ORDER ARRIVES DAMAGED?
We ask you, please, to contact us by email. We will proceed with the exchange of your product or refund of the amount paid, as soon as possible, and the costs of return and of the new shipment will be fully supported by us.
WHAT SHOULD I DO IF I RECEIVE A DIFFERENT PRODUCT FROM THE ONE I ORDERED?
Please send an email and return the product to us in perfect condition and with the respective original packaging, so that we can exchange the product as soon as possible. We will fully assume the return costs and the cost of the new shipment.
PAYMENT
PAYMENT METHODS
During the checkout process, you will be asked to choose a payment method to complete the purchase.
Teresa Vai de Férias® has the following payment methods: Paypal, Visa, Mastercard or MBWay.
SHIPMENT METHOD
The products will be delivered by mail through CTT to the address indicated by the Customer when placing the order, within a maximum period of 8 days, unless otherwise specified in the Contract.
SHIPMENT COSTS
Shipping costs are those that are in force at the time of shipment of the order, and taking into account the method of transportation, destination and weight of the order, which will be expressly indicated at the time of finalization by the Customer.
RETURN PROCESS
PERIOD
The Customer has a maximum period of 15 days from the date of receiving the order
MEANS AND RETURN POLICY
The return must be made through the following email: teresa.vaideferias@gmail.com.
Items purchased at Teresa Vai de Férias® can be returned showing the original conditions in which they were shipped. Products must be returned in perfect condition and with the respective original packaging, justification for the return, as well as all labels, guarantees, box and accessories.
As soon as the return is received, an email will be sent to the user.
If the order has been paid with a Credit Card, the amount paid to the respective card account will be refunded. If the order has been paid with MBway, you will be asked for the IBAN to make a bank transfer.
With the exception of faulty products, and when the free right of withdrawal has been exercised by the customer (situations in which the refund will be made as indicated above), in the remaining cases of return to Teresa Vai de Férias® will refund the amounts paid by the customer as you see fit.
Any package received without identification of the sender or sent for collection, will not be accepted.
ORDERS RETURNED TO THE SENDER
If the order is not received due to the absence of a receiver at the address provided in the order, it will be returned to Teresa Vai de Férias®. An email will be sent to the Client and after replying, a new shipment will be made, after the previous payment of the postage for a new shipment to Teresa Vai de Férias® IBAN indicated in the email.
The customer has 60 days to reply, under penalty of the order being considered abandoned after this deadline.
FAULTY PRODUCT
Teresa Vai de Férias® only sells products in perfect condition. In case of exceptional circumstances of sending a faulty product, we ask that you contact us by email. We will proceed with the exchange of your product or refund of the amount paid, as soon as possible, and the costs of return and of the new shipment will be supported by us.
PRODUCT EXCHANGE
Product exchange (change to another of a different size or to a different product) is allowed within 15 days, for products of equal or greater value than the product originally ordered. In this case, the customer will have to bear the costs of return, the possible difference in prices and the size of the new delivery.
In the event that the intended product has been discontinued for any reason and there is no replenishment of stock, we commit ourselves to return the amount paid for the product originally ordered.
